At The Mane Connoisseur, we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final and no refunds will be issued. Exchanges are available on a case by case basis.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual, we want to hear from you. If you have received any product that is defective you must contact us within 10 calendar days from the date of purchase. Although no refunds are permitted, we will address the quality issue at once. A Customer Service Representative will provide the customer with a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If The Mane Connoisseur verifies and agrees that the product is defective in any way, The Mane Connoisseur will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. The Mane Connoisseur will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise, the customer will receive a $15 credit towards another shipping option. If The Mane Connoisseur does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of the product.